Effective Date: August 24, 2026

Welcome to Kiana Beauty Skin. These Terms and Conditions explain the rules that apply when you visit our website, schedule an appointment, purchase a service, product, package, or gift card, complete a form, make a payment, or otherwise interact with Kiana Beauty Skin.

Throughout these Terms, “Kiana Beauty Skin,” “we,” “us,” and “our” refer to Kiana Beauty Skin.

By using our website, booking an appointment, making a purchase, submitting information through our forms, or receiving services from us, you agree to these Terms.

Website: https://kianabeautyskin.com/

Business Information

Kiana Beauty Skin
Inside Salon Platinum, Unit 170
27131 Aliso Creek Road
Aliso Viejo, CA 92656, USA

Phone: (949) 779-0305
Email: info@kianabeautyskin.com
Website: https://kianabeautyskin.com/

1. Definitions

To keep these Terms clear, the following definitions apply:

Service refers to any facial, skincare treatment, beauty treatment, consultation, package, add-on, or related service offered by Kiana Beauty Skin.
Client, Customer, or User refers to anyone who visits our website, books an appointment, purchases a service or product, buys a gift card, or receives services from us.
Website refers to https://kianabeautyskin.com/.
Booking Platform refers to any scheduling, booking, payment, or gift card system we use, including third-party providers such as Square.
Card on File means payment information that a client has authorized a third-party payment processor to securely store for future use.

2. Appointment Policy

We recommend booking appointments in advance. Appointments may be scheduled through our website, an approved booking platform, by phone or text message, or through another method authorized by Kiana Beauty Skin.

Please make sure the contact information and appointment details you provide are accurate so that we can reach you regarding your booking when necessary.

We also ask that you arrive on time for your scheduled appointment. If you arrive late, there may not be enough time to provide the full treatment without affecting the next client’s appointment.

For that reason, a late arrival may result in a shorter treatment while the original service price remains unchanged.

If you arrive more than 10 minutes late, we may need to shorten your appointment or reschedule it, depending on the amount of time available that day.

3. Cancellation, Rescheduling, and No-Show Policy

We understand that plans sometimes change. If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice.

Appointments cancelled or rescheduled with less than 24 hours’ notice may be charged a $30 late cancellation fee.

If you do not arrive for your scheduled appointment and do not notify us in advance, a $30 no-show fee may apply.

Our separate Cancellation Policy contains additional information about cancellations, rescheduling, late arrivals, no-shows, deposits, prepaid appointments, and repeated missed appointments.

By booking an appointment with Kiana Beauty Skin, you agree to both these Terms and our Cancellation Policy.

4. Payment Terms

Depending on the service or booking, payment may be required when you schedule your appointment, before your treatment begins, or immediately after your service is completed.

We may use third-party payment providers, including Square, to securely process transactions.

Kiana Beauty Skin does not directly store complete credit or debit card numbers on its website.

Unless we clearly state otherwise, all prices are listed in U.S. dollars.

Our services, pricing, and promotions may change from time to time. However, if a price has already been confirmed for an existing appointment, that booking will be handled according to the terms and pricing disclosed when the appointment was made.

5. Card on File

If you choose to save a payment method through one of our authorized payment processors, your card information is securely stored by that payment provider rather than directly by Kiana Beauty Skin.

When clearly disclosed and authorized during the booking process, a Card on File may be used for:

Scheduled service charges
Required deposits or prepayments
Outstanding balances
Applicable late cancellation fees
Applicable no-show fees

Any cancellation or no-show fee charged to a saved payment method will be handled according to the policy that was disclosed to you when you booked your appointment.

If you have questions about a saved payment method or a related charge, please contact us at info@kianabeautyskin.com.

6. Deposits and Prepaid Appointments

Some services, packages, special offers, or appointment types may require a deposit or full payment in advance.

If a deposit is required, that requirement will be clearly disclosed before or during the booking process. Unless otherwise stated, the deposit will be applied toward the total cost of your scheduled service.

Deposits and prepaid appointments may also be subject to our Cancellation Policy if an appointment is cancelled, rescheduled, or missed.

If a package, promotion, or prepaid service has additional terms, those terms will be provided at the time of purchase whenever applicable.

7. Refund and Return Policy

Once a skincare or beauty service has been completed, the service is generally non-refundable.

Every person’s skin is different, and results can vary based on many individual factors. For that reason, being dissatisfied with the result of a properly performed service does not automatically qualify the service for a refund.

Retail products may be returned within 14 days of purchase as long as they are unopened, unused, and in their original condition, unless different terms were clearly provided at the time of purchase.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned.

If you believe a product is defective, please contact Kiana Beauty Skin as soon as reasonably possible. Products that qualify as defective may be eligible for an exchange within 14 days of purchase.

Gift cards, eGift cards, deposits, prepaid services, promotional purchases, and digital purchases are generally non-refundable unless we specifically state otherwise or a refund is required by applicable law.

Nothing in this policy is intended to limit any consumer right that cannot legally be waived.

8. Gift Cards and eGift Cards

Kiana Beauty Skin may offer physical gift cards and electronic gift cards that can be used toward eligible services or products.

Gift cards:

May be used toward eligible purchases at Kiana Beauty Skin
Cannot be redeemed for cash unless required by law
Should be treated like cash
May not be replaceable if lost or stolen unless replacement is required by law or we are reasonably able to verify the original card

Promotional, bonus, or complimentary certificates may come with additional conditions or restrictions. When they do, those terms will be provided when the certificate is issued.

All gift cards will be administered in accordance with applicable California law.

9. Promotions, Packages, and Special Offers

From time to time, Kiana Beauty Skin may offer packages, introductory pricing, promotions, or other special offers.

These offers may have specific eligibility requirements and may be available only for a limited period of time.

Unless a particular offer states otherwise:

Promotions cannot be combined with other discounts or offers.
Promotional pricing is valid only during the stated promotional period.
Packages are subject to the terms provided at the time of purchase.
Complimentary or promotional benefits may not have a cash value.
We may change or discontinue future promotions at any time.

Any change to a future promotion will not take away rights that a customer has already received under applicable law.

10. Client Health and Safety Information

Your safety is important to us. Before receiving a skincare or beauty service, please provide complete and accurate information that could affect how your treatment should be performed.

Depending on the service, this may include information about:

Known allergies
Skin sensitivities
Pregnancy
Active infections or skin conditions
Recent cosmetic or medical procedures
Medications that may affect the skin or treatment
Known medical conditions
Recent use of skincare products or treatments that may increase sensitivity

This information helps us decide whether a service can be performed as planned or whether it should be adjusted, postponed, or declined.

When we reasonably believe that a treatment may not be appropriate or safe for a client, Kiana Beauty Skin may modify or decline the service.

11. Skincare Results and No Guarantee

Skincare is highly individual, and two people may respond very differently to the same treatment or product.

Results can be influenced by many factors, including skin type, age, lifestyle, hormones, medical history, medications, home skincare habits, environmental exposure, and sun exposure.

Because of these individual differences, Kiana Beauty Skin cannot guarantee a specific cosmetic result, outcome, or timeframe from a service, product, package, or skincare recommendation.

Before-and-after photos and client testimonials represent individual experiences. They are provided for informational or illustrative purposes and should not be viewed as a promise that another client will achieve the same result.

12. Beauty and Skincare Disclaimer

Kiana Beauty Skin provides professional esthetic and cosmetic skincare services.

Our services are intended for cosmetic and skincare purposes. They are not intended to diagnose, treat, cure, or prevent disease, and they are not a substitute for medical care from a qualified healthcare professional.

If you have a medical concern, an unusual or persistent skin condition, ongoing symptoms, or questions about medications or medical procedures, please speak with an appropriately licensed healthcare professional.

13. Normal Skin Responses and Treatment Risks

Some skincare treatments may cause temporary skin responses.

Depending on the treatment and the individual client, these may include temporary redness, dryness, sensitivity, mild irritation, or short-term changes in how the skin looks or feels.

The type and likelihood of these reactions vary from one service and one client to another.

When appropriate, we may provide additional treatment-specific information, contraindications, consent forms, preparation instructions, or aftercare recommendations.

Clients are responsible for following reasonable pre-treatment and aftercare instructions provided in connection with their service.

Nothing in these Terms is intended to exclude or limit liability in situations where doing so would not be permitted by applicable law.

14. Right to Modify or Refuse Service

There may be situations in which we need to modify, postpone, discontinue, or decline a service.

We may do so when we reasonably believe it is necessary for health, safety, professional, scheduling, or legitimate business reasons.

Examples may include:

An active skin infection or another apparent contraindication
Information that was not previously disclosed and may affect treatment safety
Harassment, threatening behavior, or inappropriate conduct
Repeated missed appointments or late cancellations
Failure to pay an amount that is legitimately due
A situation in which we believe the requested service is not suitable for the client

Any decision to modify or decline a service will be made in accordance with applicable law and without unlawful discrimination.

15. Minors

Clients under the age of 18 may be required to have permission from a parent or legal guardian before receiving certain services.

Depending on the treatment, a parent or legal guardian may also need to complete, sign, or approve relevant consent documentation.

Kiana Beauty Skin may decline or modify a service for a minor when we believe doing so is appropriate for professional or safety reasons.

16. Website Use

Please use the Kiana Beauty Skin website only for lawful and legitimate purposes.

When using our website, you may not:

Intentionally provide false or misleading information
Attempt to access restricted areas of the website or related systems without authorization
Interfere with website security, availability, or functionality
Upload, transmit, or distribute malicious software
Use the website in a way that violates applicable law
Use automated systems in a way that damages, disrupts, overloads, or places unreasonable demands on the website

We may restrict access to all or part of the website when reasonably necessary to protect our systems, business, clients, or other users.

17. Intellectual Property

Unless we clearly state otherwise, the original content available through the Kiana Beauty Skin website—including text, graphics, logos, photographs, videos, service descriptions, layouts, and other original materials—is owned by or licensed to Kiana Beauty Skin.

You are welcome to view this content and use it for normal personal, non-commercial purposes.

However, you may not copy, republish, distribute, sell, modify, or commercially use protected Kiana Beauty Skin content without the appropriate permission.

18. Reviews, Testimonials, and User-Submitted Content

Clients may choose to submit reviews, testimonials, comments, photographs, or other content to Kiana Beauty Skin.

Submitting a review or other content does not automatically give Kiana Beauty Skin permission to use personally identifiable photographs or private information in advertising.

When consent is required, we will obtain appropriate permission before using identifiable client photographs, videos, testimonials, or similar content for marketing purposes.

On platforms that we control, Kiana Beauty Skin may moderate or remove content that is unlawful, abusive, fraudulent, misleading, or otherwise inappropriate.

19. Photos and Media

We may occasionally take before-and-after photographs, treatment photographs, videos, or other media in connection with our services.

Identifiable client photos or videos will be used for marketing or educational purposes only when appropriate permission has been obtained.

Participation in optional marketing photography is not required. You may decline without affecting your ability to receive ordinary services from Kiana Beauty Skin.

If you have questions about media that you previously authorized, please contact us at info@kianabeautyskin.com.

20. Text Messages, Emails, and Communications

If you book an appointment or make a purchase with us, we may send communications that are reasonably necessary to manage that appointment or transaction.

These may include:

Appointment confirmations
Appointment reminders
Schedule changes
Service-related information
Payment-related communications

Marketing emails or text messages will only be sent when permitted and when any legally required consent has been obtained.

You can opt out of marketing text messages by replying STOP. Marketing emails will include an unsubscribe option when required.

Choosing not to receive marketing messages does not necessarily stop essential transactional communications related to an active appointment or purchase.

Standard message and data rates may apply.

21. Privacy and Data Protection

We care about how personal information is handled.

The collection, use, and handling of personal information through our website and related services are explained in our separate Privacy Policy.

To operate our business and website, Kiana Beauty Skin may use trusted third-party service providers for purposes such as:

Appointment booking
Payment processing
Gift cards
Website hosting
Analytics
Email and SMS communications
Website security and spam prevention

Personal information will be handled in accordance with our Privacy Policy and applicable law.

22. Cookies and Tracking Technologies

Like many websites, the Kiana Beauty Skin website may use cookies and similar technologies.

These technologies may be used for purposes such as:

Essential website functionality
Security
Remembering user preferences
Analytics
Performance measurement
Marketing, where permitted

Where required, visitors may be able to manage certain cookie preferences through the consent controls provided on our website.

You may also be able to limit or disable cookies through your browser settings. Please keep in mind that disabling certain cookies may affect how some parts of the website function.

23. Third-Party Services

Kiana Beauty Skin may rely on third-party companies and platforms to support parts of our business.

These may include services for appointment booking, payment processing, gift cards, communications, website analytics, hosting, security, maps, and social media.

When you use a third-party website or service, that provider’s own terms and privacy practices may apply.

Except where applicable law provides otherwise, Kiana Beauty Skin is not responsible for the independent operation, availability, privacy practices, security, or content of third-party platforms.

24. Links to Other Websites

Our website may occasionally include links to websites operated by other companies or organizations.

We may provide these links for convenience or informational purposes, but including a link does not necessarily mean that Kiana Beauty Skin owns, controls, or endorses the third-party website.

Before providing personal information or completing a transaction on another website, we encourage you to review that website’s own terms and privacy practices.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Kiana Beauty Skin will not be responsible for indirect, incidental, special, consequential, or punitive damages arising solely from the use of our website or services.

If applicable law does not allow a particular type of liability to be completely excluded, any limitation will apply only to the maximum extent legally permitted.

Nothing in these Terms is intended to exclude or limit any liability, legal protection, or consumer right that cannot lawfully be excluded or limited.

26. Client Responsibility

A successful and safe skincare experience depends on clear communication between the client and Kiana Beauty Skin.

Clients agree to:

Provide complete and accurate information
Follow reasonable safety and aftercare instructions
Ask questions when something is unclear
Tell us about relevant changes before receiving a service
Use recommended products according to their instructions
Seek appropriate medical care when a concern is outside the scope of professional esthetic services

27. Payment Disputes and Chargebacks

If you believe that a payment was processed incorrectly or that there is a problem with a charge, please contact Kiana Beauty Skin as soon as possible.

We would like the opportunity to review the transaction and help resolve the issue.

If a payment dispute or chargeback is filed, we may provide relevant records to the payment processor or financial institution handling the dispute. These records may include transaction information, appointment records, applicable policies, signed authorizations, or other documentation connected with the transaction.

Nothing in this section limits a client’s lawful right to dispute an unauthorized or incorrect transaction.

28. Governing Law

These Terms are governed by the laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles.

29. Venue

To the extent permitted by law, disputes relating to these Terms or to services provided by Kiana Beauty Skin will be handled in an appropriate state or federal court located in Orange County, California.

Nothing in this section prevents a consumer from exercising a legal right or selecting another venue when applicable law does not permit that right to be waived.

30. Changes to These Terms

We may update these Terms from time to time as our business, website, services, or legal requirements change.

When we make a material update, we will revise the Effective Date shown at the top of this page.

Unless applicable law requires otherwise, changes will apply going forward from the date the updated Terms are posted.

If you continue using our website or receive future services after updated Terms take effect, that continued use may constitute acceptance of the updated Terms where legally applicable.

31. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted, limited, or adjusted only to the extent necessary.

The remaining provisions will continue to remain in effect.

32. Contact Information

If you have questions about these Terms and Conditions, please contact us: